Last updated October 8, 2026
This policy covers cancellations, returns, and refunds for orders from Vernell Smith at vernellsmith.shop. It applies to purchases shipped inside the United States.
Cancellation
Email [email protected] with your order number if you want to cancel. If the order has not shipped, we cancel it and refund the full amount, including shipping you paid. If it has already shipped, use the return steps below.
30-day returns
You may return an unworn item within 30 days of the delivery date shown by the carrier.
- The item must be unworn, unwashed, and in its original condition, with tags attached.
- Include the packing slip or your order number in the box.
- You pay return shipping unless the item is defective, damaged in transit, or not what you ordered.
We do not accept returns of items that show wear, washing, stains, or missing tags, except when the item arrived damaged or incorrect.
How to start a return
- Email [email protected] with your order number, the item, and the reason.
- We reply with the return address and instructions. Do not send a package before you receive those instructions.
- Ship the item back with tracking. Keep the tracking number until your refund is complete.
Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time.
Refunds
After we receive and inspect the return, we email you to approve or decline it. Approved refunds go back to the original payment method.
- We issue the refund within 10 business days after the returned item arrives and passes inspection.
- Card refunds are sent through Stripe to the card you used. Your bank usually posts the credit in 5–10 business days after we issue it. That timing is set by your card issuer, not by us.
- The product price is refunded in full when the return is approved. Original outbound shipping is refunded if we made an error or the item was defective. Return shipping you paid is not refunded unless we made an error.
Damaged or wrong items
If your tee arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including outbound shipping, and we will pay the return shipping if we need the item back.
Exchanges
Email us if you need a different size or color. If that variation is in stock, we will tell you how to exchange it. If it is not, we will refund you under this policy so you can place a new order.